Frequently Asked Questions
Learn about the latest features and how to go further with your motorcycle accessories. Find answers to common questions about our products.
Compatibility
Are there any phones that are NOT compatible with the Takeway holders?
Due to their very compact size, some smaller phone models like the iPhone Mini series and some iPhone SE models may not be suitable for the PH05 AnvPro holder, as they might not be large enough for the clamping arms to secure properly. Please check the minimum dimension requirements on the product page.
Are the waterproof bags (e.g., MDL0716, MB3) suitable for all weather conditions?
Absolutely. Our waterproof backpacks and bags are constructed with materials and sealing methods (like roll-top closures) designed to protect your belongings from heavy rain and road spray, making them ideal for all-weather commuting and touring.
Will your phone holders fit my large smartphone, like an iPhone Pro Max or Samsung Galaxy Ultra, especially with a thick case?
Yes, our phone holders like the MH1 Anti-Vibration and Takeway PH05 AnvPro are adjustable and designed to accommodate a wide range of phone sizes, including larger models with protective cases. We always list the maximum and minimum supported dimensions (height, width, and thickness) on the product page. We highly recommend measuring your phone with its case on to confirm compatibility before purchasing. We highly recommend using Takeway PH05, it designed to solve the usage with phone case.
Are your products universal, or are they for specific motorcycle brands?
The majority of our products, such as phone holders, bags, and protective gear, are designed with universal fitment in mind. However, for certain items like handlebar risers or specific mounts, we recommend checking the product description for compatibility details to ensure a perfect fit for your motorcycle model.
Can I use Takeway phone holder with a larger phone or a phone with a thick case?
The holder has a specific size range, so it's important to check the dimensions of your phone and case before purchasing. However, many users have found that the holder can accommodate slightly larger phones or thicker cases.
General
Are Takeway products only for motorcycles?
While they are extremely popular in the motorcycle community, the versatile clamping systems, like the Hawk2 clamp, allow Takeway holders to be mounted on a wide variety of objects. This includes bicycles, scooters, ATVs, strollers, and even on rods or plates for industrial or creative applications.
What makes Takeway phone holders, like the PH05 AnvPro, different from other brands?
Takeway products are engineered in Taiwan with a focus on professional-grade quality and durability. Key features that set them apart include a full metal body construction from aerospace-grade aluminum, a secure ratchet-style locking mechanism (not a spring-loaded clamp), and the innovative "Maglev" anti-vibration system designed to protect your phone's camera.
What types of products does Motojaya specialize in?
We specialize in a wide range of premium motorcycle accessories designed to enhance your riding experience. Our product lineup includes durable phone and camera holders, waterproof bags and rainwear, protective gear like gloves and handguards, and various parts and accessories to customize your bike.
What motorcycle accessories do you offer?
We specialize in premium motorcycle accessories including phone holders, camera mounts, balaclava head covers, and protective gear. Our flagship products include the Motowolf MDL series phone holders, KYT helmet accessories, and Kewig protective gear.
Installation
What is the correct way to place my phone into the PH05 AnvPro holder?
Place your phone into the holder and press the side clamp arms inwards. You will hear a distinct "click" as the ratchet mechanism engages and locks. To release, simply press the quick-release button on the side, and the arms will smoothly open.
How do I mount the Takeway holder using the Hawk2 clamp?
The Hawk2 clamp is designed for versatility. Simply loosen the knob to open the claw, position it around the handlebar or rod (it fits diameters from 10mm to 32mm), and tighten the knob firmly. For the phone holder itself, the ratchet system allows you to place your phone in the cradle and squeeze the arms until they click and lock securely.
How do I securely mount the MB1 Tank Bag?
The MB1 Tank Bag uses a combination of powerful magnets and security straps. First, ensure your fuel tank is clean. Place the bag on the tank, allowing the magnets to grip. Then, loop the security strap around your bike's headstock (steering stem) and clip it to the bag for extra security, preventing it from sliding during your ride.
Is it difficult to install the MDL3517 Handlebar Riser?
Installing handlebar risers is a common modification for many riders. It generally involves checking the existing cable length, removing your existing handlebar clamps, placing the risers, and re-securing the handlebars with the provided bolts. While it can be a DIY job, if you are not comfortable with the process, we recommend seeking assistance from a qualified motorcycle mechanic to ensure everything is tightened to the correct torque specifications.
How do I install the Phone or Camera holder?
Most of our holders come with all the necessary mounting hardware for either handlebar or mirror stem installation. The process is typically straightforward: clamp the base securely onto the desired location, attach the holder arm, and adjust to your preferred angle. Detailed instructions are provided with each product. For a visual guide, you can often find installation videos online for similar products.
Is it difficult to mount my phone on the holder?
The holder is designed for easy one-handed operation, allowing you to quickly and securely mount your phone. The locking mechanism is typically simple to use.
Product Care
Can I leave the Takeway holder on my motorcycle when it rains?
Yes, the materials used in Takeway holders are weather-resistant. However, after riding in heavy rain, it's a good practice to wipe it down to prevent water spots and ensure the moving parts remain clean and functional.
How should I clean and maintain my Takeway holder?
Clean the holder with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials. Periodically inspect the ratchet mechanism for dirt or debris and clean it out to ensure smooth operation. Check that all mounting screws remain tight, especially after long rides on rough terrain.
How do I maintain my phone holder's mechanism?
To ensure your phone holder continues to operate smoothly, periodically check that all screws and bolts are tight. You can clean the mechanism with a damp cloth. If the moving parts feel stiff, a small amount of silicone lubricant can be applied, but use it sparingly.
How should I clean my waterproof bag or raincoat?
To clean your waterproof gear, use a soft cloth or sponge with mild soap and lukewarm water. Gently wipe down the surface to remove dirt and grime. Avoid using harsh chemical cleaners, bleach, or machine washing, as this can damage the waterproof coating. Allow it to air dry completely before storing.
How do I maintain and clean my motorcycle accessories?
Regular maintenance ensures longevity of your accessories. Clean phone holders with a damp cloth and mild soap, avoiding harsh chemicals. For helmet accessories, use helmet-safe cleaning products. Store accessories in a dry place when not in use.
Shipping
Do you provide a tracking number for orders?
Yes, once your order has been dispatched, we will send you a shipping confirmation email that includes a tracking number so you can monitor the progress of your delivery.
How long does shipping take after I place an order?
We process orders quickly, usually within 1-2 business days. For domestic shipping, you can typically expect your order to arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
Do you offer international shipping?
Yes, we ship our motorcycle accessories worldwide. Shipping costs and delivery times vary by location. For international orders, please allow 7-14 business days for delivery. We use reliable shipping partners to ensure your products arrive safely.
Technical
Does the Takeway holder have any anti-theft features?
Yes, some versions of the Takeway holders come with an anti-theft feature. This typically involves a special key or a design that makes it difficult to remove the holder from the motorcycle without specific tools, providing extra security when you are parked.
What materials are used to make the Takeway PH05 AnvPro?
The main body of the PH05 AnvPro is CNC-machined from a single block of aerospace-grade aluminum alloy. Other components use high-quality materials like 304 stainless steel for strength and POM (Polyoxymethylene) for smooth, durable moving parts, ensuring it can withstand harsh riding conditions.
What is the "Maglev Anti-Vibration System" and why is it important?
The "Maglev Anti-Vibration System" is a unique, patented technology by Takeway that uses magnetic repulsion to create a floating effect for your phone. This system effectively absorbs high-frequency vibrations from the motorcycle's engine and the road, which is critical for protecting the delicate Optical Image Stabilization (OIS) sensors in modern smartphone cameras from damage.
What is the benefit of the MH1 Anti-Vibration Phone Holder?
The MH1 is equipped with a specialized anti-vibration dampener. This feature is crucial for modern smartphones as it absorbs high-frequency vibrations from the motorcycle's engine, which can damage the delicate optical image stabilization (OIS) components in your phone's camera over time.
Is the Phone or Camera holder durable?
The holder is typically constructed from high-quality materials, such as aluminum alloy, to ensure durability and stability. However, it's important to handle it with care to avoid damage.
Is the holder secure and will it prevent my phone from falling?
The holder is designed to provide a secure grip on your phone, preventing it from falling. However, it's always a good idea to exercise caution when using the holder, especially in rough conditions or on bumpy surfaces.
Troubleshooting
I feel my phone is still vibrating in the holder. Is the anti-vibration system working?
The Maglev system is designed to dampen fine, high-frequency vibrations, not eliminate all movement. You will still see some movement, which is normal as the system absorbs shocks. Ensure the holder is mounted securely to the handlebar and that your phone is locked tightly in the cradle. If you have a particularly heavy phone and case combination, the dampening effect may appear more subtle.
My phone is overheating when using the phone holder on a hot day. Is there a solution?
Phones can overheat from direct sunlight and lack of airflow. The MS1 Sunshade Cap is an excellent accessory that clips onto your holder to provide shade, helping to keep your device's temperature down. Also, consider positioning the holder where it might get more airflow while you ride.
Warranty
What does the warranty cover?
The warranty covers manufacturing defects. It does not cover damage caused by improper installation, accidents, misuse, normal wear and tear, or modifications to the product. If you believe your product has a defect, please contact our customer service with your proof of purchase.
Does the product come with a warranty?
Check the product details or contact us to determine if a warranty is included. Most of the products are come with a warranty of 30 days from the date of purchase. And 12 months for Premium range item.
What is your return and warranty policy?
We offer a 30-day return policy for unused items in original packaging. All our motorcycle accessories come with a 1-year manufacturer warranty covering defects in materials and workmanship. For warranty claims, please contact our customer service.